First National Bank
Industry
Financial services and insurance
Challenge
FNB’s specialist legal call centre required a solution which could quickly produce legal contracts, legal advice packages and litigation documentation to support the services offered under its legal insurance products.
Solution
- For this solution, Updraft provided its legal expertise and suite of automated legal templates. When deployed together with Updraft’s document generation capabilities in the context of a pressurised legal support call centre, the solution drastically reduced drafting turnaround times, ensured a consistently high standard of professional advice and greatly expanded the range of services that could be offered through the call centre.
- Updraft’s case management functionality came standard, with detailed reporting, performance management and analytics.
Result
The system is very easy to use, specifically in a customer contact centre such as ours. It takes only a few minutes to produce a contract that complies with all current and applicable legislation. The support from Updraft is great, and contracts and questionnaires are regularly updated.